Warranty and complaints

If a product has not been produced properly and is therefore broken, the product will be repaired.

If a product is broken due to use, misuse, an accident, your horse spooking, etc., the product can often be repaired, but this will involve costs. The amount of these costs depends on the condition of the product. Do you want to have the product repaired and do you want to know what it costs? Please contact us so that we can determine the options and costs. The use of our products is always at your own discretion and risk.

 

For complaints, you can contact us by e-mail, info@equi-pack.nl, so that the complaint can be processed and we can work on an appropriate solution to the complaint.