FAQ
Is the ponybackpack only suited for Shetlandponies?
No, it is also suited for bigger ponies.
How much weight can fit in the Equi-pack?
The bags can handle a lot of weight, but the most important question is; How much weight do you think your pony should be allowed to carry?
Distribute the weight evenly over both bags so that your pony does not have to carry an uneven weight on his back. And watch your pony to see if he is comfortable and happy.
What are the measurements?
The bags are 30cm x 9cm x 24cm (Width, depth, height)
Is the Equi-pack pony backpack waterproof?
The pony backpack is made of waterproof fabric, but has no taped seams. This means that a heavy rain shower is no problem, but you should not go swimming with the bags.
How can I best maintain my Equi-pack?
It is best to clean the bags with a damp cloth or brush off sand with a soft brush.
Also clean the girth straps with a damp cloth and occasionally grease with leather grease.
Do I need a pad or saddlepad when using the Equi-pack?
Yes, we recommend a saddlepad or western pad, this will result in less sweat and dirt on the carrying system of the pony backpack and it will remain beautiful for a longer period of time.
What is your return policy?
Does the product not meet expectations? I'm sorry to hear that, but no problem. You can simply return it within 14 days of receipt.
Please contact us at info@equi-pack.com.
The full order amount including shipping costs will be refunded within 14 days after receipt of your return shipment. Only the costs for returning to our webshop are at your own expense.
If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So handle the product with care and ensure that it is properly packaged when returned.
Do you ship worldwide?
Yes, we ship worldwide.
Important Notice for Customers Outside the EU
If you are placing an order from a country outside the European Union, please be aware that your order may be subject to customs duties, import taxes, or other fees imposed by your country. These additional costs are not included in the price of the product or the shipping costs listed on our website.
Any extra charges are the responsibility of the customer and are not covered by us. We recommend contacting your local customs office for more information on applicable duties and taxes before placing an order.
By placing an order, you agree to the possible additional charges and the responsibility for handling customs procedures in your country.